Use of problematization with the support of Maguerez Arc as a permanent education strategy for the promotion of patient safety

Abstract

To report the experience of planning and implementation of workshops guided by the Methodology of Problematization, supported by the Arc of Maguerez, held in a State Foundation, responsible for the management of some health services of the City Hall of Curitiba-PR, Brazil. The objectives of the workshops were to promote the discussion on patient safety among managers and health workers; and to develop strategies for the improvement of the work processes focused on safe care. The pedagogical strategy adopted was based on the Arc of Maguerez, which consists of the following stages: 1- Observation of the Reality; 2- Key points; 3- Theorization; 4- Solution hypotheses; 5- Application to reality. As a result, the participants presented action plans for their places of action, defining the measures to be developed to promote patient safety. The use of the Problem-Solving Methodology proved to be feasible in the educational actions applied in the context described, capable of approaching the leaders to the feasible problems, and fomenting the elaboration of solutions that are consistent with the services needs.